{"id":17,"date":"2026-04-22T03:05:43","date_gmt":"2026-04-22T03:05:43","guid":{"rendered":"https:\/\/gvape.de\/?page_id=17"},"modified":"2026-04-22T03:12:09","modified_gmt":"2026-04-22T03:12:09","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/gvape.de\/index.php\/return-policy\/","title":{"rendered":"Return policy &#038; right of cancellation"},"content":{"rendered":"[vc_row][vc_column][vc_column_text css=&#8221;&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]\r\n<p data-start=\"76\" data-end=\"121\"><strong data-start=\"76\" data-end=\"121\">Return &amp; Cancellation Policy &#8211; GVape.de<\/strong><\/p>\r\n<p data-start=\"123\" data-end=\"247\">Please read our returns policy carefully before contacting us for returns, refunds or exchanges.<\/p>\r\n\r\n<h3 data-start=\"249\" data-end=\"285\">1. return and exchange period<\/h3>\r\n<ul data-start=\"286\" data-end=\"523\">\r\n \t<li data-start=\"286\" data-end=\"368\">\r\n<p data-start=\"288\" data-end=\"368\">Please check your order carefully within 3 days of receipt.<\/p>\r\n<\/li>\r\n \t<li data-start=\"369\" data-end=\"523\">\r\n<p data-start=\"371\" data-end=\"523\">Returns and exchanges are only possible within 3 days of delivery. Unfortunately, we cannot accept refunds or exchanges after this period.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<h3 data-start=\"525\" data-end=\"564\">2. cancellation and change of address<\/h3>\r\n<ul data-start=\"565\" data-end=\"749\">\r\n \t<li data-start=\"565\" data-end=\"626\">\r\n<p data-start=\"567\" data-end=\"626\">Please check your delivery address before finalising your order.<\/p>\r\n<\/li>\r\n \t<li data-start=\"627\" data-end=\"749\">\r\n<p data-start=\"629\" data-end=\"749\">Changes or cancellations are only possible as long as the order has not yet been dispatched. Contact:\u00a0<a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"736\" data-end=\"749\">info@gvape.de<\/a><\/p>\r\n<\/li>\r\n<\/ul>\r\n<h3 data-start=\"751\" data-end=\"779\">3. return conditions<\/h3>\r\n<ul data-start=\"780\" data-end=\"1274\">\r\n \t<li data-start=\"780\" data-end=\"843\">\r\n<p data-start=\"782\" data-end=\"843\">Returns will only be accepted for faulty products.<\/p>\r\n<\/li>\r\n \t<li data-start=\"844\" data-end=\"923\">\r\n<p data-start=\"846\" data-end=\"923\">Normal, opened or used items cannot be returned.<\/p>\r\n<\/li>\r\n \t<li data-start=\"924\" data-end=\"1016\">\r\n<p data-start=\"926\" data-end=\"1016\">A restocking fee of 50 % will be charged for unauthorised returns.<\/p>\r\n<\/li>\r\n \t<li data-start=\"1017\" data-end=\"1183\">\r\n<p data-start=\"1019\" data-end=\"1105\">For hygienic reasons, the following items are excluded from exchange\/return:<\/p>\r\n\r\n<ul data-start=\"1108\" data-end=\"1183\">\r\n \t<li data-start=\"1108\" data-end=\"1183\">\r\n<p data-start=\"1110\" data-end=\"1183\">E-liquids, mouthpieces, coils, tanks, vaporisers, batteries and accessories.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li data-start=\"1184\" data-end=\"1274\">\r\n<p data-start=\"1186\" data-end=\"1274\">Products with physical damage, water damage or tampering will not be refunded.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<h3 data-start=\"1276\" data-end=\"1300\">4. return process<\/h3>\r\n<ul data-start=\"1301\" data-end=\"1667\">\r\n \t<li data-start=\"1301\" data-end=\"1367\">\r\n<p data-start=\"1303\" data-end=\"1367\">Please contact us by e-mail before returning:\u00a0<a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1352\" data-end=\"1365\">info@gvape.de<\/a><\/p>\r\n<\/li>\r\n \t<li data-start=\"1368\" data-end=\"1594\">\r\n<p data-start=\"1370\" data-end=\"1431\">Please provide the following information when returning the product:<\/p>\r\n\r\n<ul data-start=\"1434\" data-end=\"1594\">\r\n \t<li data-start=\"1434\" data-end=\"1456\">\r\n<p data-start=\"1436\" data-end=\"1456\">Full name<\/p>\r\n<\/li>\r\n \t<li data-start=\"1459\" data-end=\"1486\">\r\n<p data-start=\"1461\" data-end=\"1486\">Order number and date<\/p>\r\n<\/li>\r\n \t<li data-start=\"1489\" data-end=\"1530\">\r\n<p data-start=\"1491\" data-end=\"1530\">Product details (brand, model, colour)<\/p>\r\n<\/li>\r\n \t<li data-start=\"1533\" data-end=\"1555\">\r\n<p data-start=\"1535\" data-end=\"1555\">Reason for return<\/p>\r\n<\/li>\r\n \t<li data-start=\"1558\" data-end=\"1594\">\r\n<p data-start=\"1560\" data-end=\"1594\">Photo\/video evidence of the defect<\/p>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li data-start=\"1595\" data-end=\"1667\">\r\n<p data-start=\"1597\" data-end=\"1667\">Pack the goods carefully to avoid transport damage.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<h3 data-start=\"1669\" data-end=\"1705\">5 Refunds and exchanges<\/h3>\r\n<ul data-start=\"1706\" data-end=\"1958\">\r\n \t<li data-start=\"1706\" data-end=\"1780\">\r\n<p data-start=\"1708\" data-end=\"1780\">After checking the return, you will receive feedback by e-mail.<\/p>\r\n<\/li>\r\n \t<li data-start=\"1781\" data-end=\"1877\">\r\n<p data-start=\"1783\" data-end=\"1877\">Refunds will be made within 3-7 working days to the original payment method.<\/p>\r\n<\/li>\r\n \t<li data-start=\"1878\" data-end=\"1919\">\r\n<p data-start=\"1880\" data-end=\"1919\">Shipping costs will not be refunded.<\/p>\r\n<\/li>\r\n \t<li data-start=\"1920\" data-end=\"1958\">\r\n<p data-start=\"1922\" data-end=\"1958\">Exchanges are subject to availability.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<h3 data-start=\"1960\" data-end=\"1996\">6. undeliverable consignments<\/h3>\r\n<ul data-start=\"1997\" data-end=\"2092\">\r\n \t<li data-start=\"1997\" data-end=\"2092\">\r\n<p data-start=\"1999\" data-end=\"2092\">In case of wrong address or refusal of acceptance we will charge 30 % for refund.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<h3 data-start=\"2094\" data-end=\"2121\">7. disclaimer<\/h3>\r\n<ul data-start=\"2122\" data-end=\"2263\">\r\n \t<li data-start=\"2122\" data-end=\"2212\">\r\n<p data-start=\"2124\" data-end=\"2212\">Vapeu accepts no liability for improper use of batteries or e-liquids.<\/p>\r\n<\/li>\r\n \t<li data-start=\"2213\" data-end=\"2263\">\r\n<p data-start=\"2215\" data-end=\"2263\">Please check the local laws before purchasing.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<h3 data-start=\"2265\" data-end=\"2278\">Contact us<\/h3>\r\n<p data-start=\"2279\" data-end=\"2322\">For questions or returns:\u00a0<a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2309\" data-end=\"2322\">info@gvape.de<\/a><\/p>\r\n\r\n\r\n&nbsp;\r\n\r\n[\/vc_column_text][\/vc_column][\/vc_row]<!-- \/wp:post-content 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